Refund policy

PURE VIRGIN LUXURY HAIR CO.

Returns, Refunds & Our Commitment to Quality

At Pure Virgin Luxury Hair Co., luxury begins with integrity. We believe your investment deserves exceptional quality, thoughtful service, and clear expectations.

Please review the following policy before completing your purchase.

Website Purchases

For purchases made directly at www.pure-virgin.com, we do not offer refunds for a change of mind. Eligible bundles may be returned for store credit under the conditions below.

This restriction does not apply to remedies required by law for defective, damaged, incorrect, or materially misdescribed merchandise.

Returns for Store Credit

To request a return, email info@pure-virgin.com within seven calendar days of delivery.

Eligible bundles must remain:

Unworn, uninstalled, and free from washing, brushing, or combing.
Uncut, uncolored, unbleached, and otherwise unaltered.
Secured with the original bundle ties intact.
In their original packaging, without adhesive, fragrance, styling products, or other signs of use.

Please handle your purchase carefully while inspecting it.

How to Request a Return

Email your order number, full name, items you wish to return, and reason for the request. Include relevant photographs where helpful.

Our team will review your request and provide authorization, the return address, and a shipping deadline. Please wait for these instructions before sending merchandise.

For an approved change-of-mind return, you are responsible for return shipping. We recommend tracking and keeping your shipping receipt until the review is complete.

Once the merchandise is received and inspected, we will notify you of the outcome.

Store Credit

Approved returns receive store credit equal to the amount paid for the accepted merchandise, including any adjustments required by law. Original delivery charges are excluded from voluntary change-of-mind credits.

Store credit cannot be exchanged for cash except where legally required. Purchases made using credit are subject to the prices and promotions available when the new order is placed.

Items Excluded from Change-of-Mind Returns

The following are not eligible for voluntary returns or exchanges:

Lace closures and lace frontals.
Merchandise identified as final sale before purchase.
Hair that has been installed, worn, washed, processed, or altered.
Products with removed bundle ties or evidence of use.

These exclusions do not remove applicable rights concerning faulty, incorrect, damaged, or misdescribed products.

Product Concerns

If something appears wrong with your purchase, contact info@pure-virgin.com promptly, preferably within seven calendar days of delivery. Include your order number, a description, and clear photographs.

Inspect your order before installation or customization whenever possible. Later reporting does not eliminate rights provided by law.

We assess the product’s condition, the reported concern, and any subsequent treatment. Damage caused by coloring, excessive heat, chemical processing, or improper installation is distinct from a defect present upon delivery.

Where a product issue is confirmed, we will provide the refund, replacement, or other remedy appropriate under applicable law. Store credit will not be substituted for a legally required refund.

Delivery Issues

Contact us promptly about missing, incorrect, or transit-damaged merchandise. Keep available packaging and delivery information so we can investigate and arrange an appropriate resolution.

Appointments and Installation

Please receive and inspect your complete order before scheduling installation. We do not reimburse or are resposible for independently arranged salon services or appointment fees, whatsover

TikTok Shop Purchases

For orders placed through TikTok Shop, initiate cancellations, returns, refunds, or exchanges through your TikTok order.

TikTok’s applicable eligibility rules, deadlines, shipping procedures, and refund requirements govern those purchases. The website’s seven-day store-credit policy and change-of-mind exclusions do not override TikTok protections.