Pure Virgin Luxury Hair Co.

TikTok Shop Terms & Customer Care Policies

Last updated: October 15, 2026

At Pure Virgin Luxury Hair Co., we value quality, integrity, and attentive customer service. Please review these policies before purchasing our hair extensions, lace products, or accessories through our TikTok Shop.

1. Scope and Customer Rights

These policies apply to purchases made through Pure Virgin Luxury Hair Co.’s TikTok Shop. TikTok Shop’s applicable terms, buyer protections, and order-specific requirements govern transactions made on its platform.

If these policies conflict with mandatory TikTok Shop requirements or applicable law, those requirements control. Nothing on this page excludes rights or remedies that cannot legally be waived.

Purchases made directly at www.pure-virgin.com are subject to the policies applicable to that website.

2. Product Information and Natural Variations

Please review the product listing carefully, including the selected length, texture, color, quantity, and lace specifications.

Natural human hair may vary in shade and texture between bundles. Product appearance may also vary with lighting, styling, and screen settings. Any variation must remain consistent with the material descriptions and specifications in the listing; natural variation does not excuse an incorrect, defective, or materially misrepresented product.

Photographs showing styled hair illustrate a finished look. Installation and styling services are included only when expressly stated in the listing.

3. Pricing and Promotions

The price, shipping charges, applicable taxes, and available discounts are those displayed at checkout. Promotions are subject to their stated eligibility requirements and expiration dates.

4. Order Processing and Delivery

Please refer to the handling time and estimated delivery date displayed in the TikTok Shop listing and your order details. We process and dispatch TikTok Shop orders within the requirements applicable to each order.

Customers should verify their delivery information before placing an order. If an address needs correction, contact us promptly through TikTok Shop. Changes may not be possible once processing or shipment has begun.

For delayed, missing, or damaged deliveries, submit a request through your TikTok Shop order so the issue can be reviewed under the applicable platform procedures.

5. Cancellations and Order Changes

Request cancellations through TikTok Shop as soon as possible. Availability depends on the order’s status and TikTok Shop’s applicable cancellation rules.

Sending a message alone does not confirm that an order has been changed or canceled. Please review the confirmation and status shown in your order.

6. Inspection Before Installation or Alteration

Inspect your order upon receipt and, where possible, before washing, installing, coloring, bleaching, cutting wefts, cutting lace, or applying adhesive.

If you notice a concern, contact us through your TikTok Shop order and provide relevant photographs, a description of the issue, and packaging information where available.

Keeping the product in its received condition can help us assess the concern. An unboxing video may assist a review, but is not an additional mandatory condition for exercising applicable customer rights.

7. Returns, Refunds, and Exchanges

Return eligibility, request deadlines, return shipping instructions, refunds, and available exchanges are governed by TikTok Shop’s applicable policies and the options displayed for your order.

Please initiate requests through TikTok Shop and follow the authorized instructions. Do not send products to an address obtained outside the approved return process.

Where return-condition requirements apply, preserve original packaging, bundle ties, accessories, and included items where possible. Installation, wear, washing, coloring, cutting, or other alterations may affect eligibility or assessment to the extent permitted by TikTok Shop and applicable law.

These considerations do not automatically eliminate remedies for products that arrived defective, incorrect, damaged, or materially different from their description.

8. Hair Care and Styling

Hair performance and longevity depend on maintenance, installation, styling practices, and product use. Follow the care instructions supplied with the product.

Professional assistance is recommended for chemical processing and lace customization. Damage caused by subsequent processing, excessive heat, improper installation, or unsuitable care will be assessed separately from a defect present upon delivery.

No particular lifespan or processing result is guaranteed unless expressly stated in the product listing. This does not limit applicable warranties or remedies.

9. Brand Content

Our original photographs, videos, written content, logos, and other brand materials belong to Pure Virgin Luxury Hair Co. or their respective rights holders.

Commercial reproduction or use requires appropriate permission, except where permitted by law or an applicable platform license.

10. Privacy

Please review our Privacy Policy:
https://www.pure-virgin.com/policies/privacy-policy

TikTok’s own privacy notices also apply to information it collects and processes. Please use private order-support channels for customer information; do not post addresses, payment details, or other sensitive information in public comments.

11. Customer Support

For TikTok Shop purchases, contact us through the messaging or support options associated with your order.

Business email: info@pure-virgin.com
Website: https://www.pure-virgin.com

12. Policy Updates

We may update these policies prospectively. Changes will not retroactively remove rights attached to an existing purchase. Applicable law and mandatory TikTok Shop requirements continue to apply.